JOB DESCRIPTION:
• Process calls to effectively meet customer needs within established productivity goals and turnaround times
• Follow established guidelines in providing customers accurate information using various system tools.
• Meet the service, quality and quantity standards set by Management
• Update client information on the system as required
• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs
• Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction
• Network throughout the organization to engage supporting units in delivering solutions
QUALIFICATIONS
* Preferably with at least 2-year/Bachelor's/Computer Degree in
Engineering (Electrical/Electronic), Computer Science, IT or
equivalent.
* Must have a strong background in DSL networking, computer
troubleshooting and computer maintenance.
* Must have excellent oral and written English communication skills.
* Must be willing to work on holidays and shifting schedules.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence
status.
Interested applicants may visit our office or send their resume to:
Stargroup Executive Search, Inc.
2F Mazda Bldg. Chino Roces Ave., Cor. Sabio St., Makati City
(Entrance is the gate between Tokyo Healthlink & Artemis Shop)
Look for Ms. Nica
Direct Line Number: (02)894-2723
Email Address:dpagsisihan@stargoupexecutive.com
Applicant for “TECHNICAL SUPPORT REPRESENTATIVE” as subject.
How to apply:send resume via email or walk-in application
Company: Stargroup Executive Search, Inc.
Contact: Look for Ms. Nica
Phone:(02)894-2723
Email:dpagsisihan@stargoupexecutive.com
