Requirements:
•HR Professional with at least 3-5 years of thorough experience in the field.
•Has worked in the HR Shared Service or BPO industry
•Computer, Business, Management graduate preferred
•Can work with minimal supervision
•MS Excel, Word, Lotus notes, SAP and general computer skills required
•Focuses on desired results and sets and achieves challenging goals
•Works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results
•Delivers clear, effective communication and takes responsibility for understanding others
Responsibilities:
•Organize, manage, communicate, monitor and control transition-related activities (timing, responsibilities, staffing) to Regional Shared Service Centers
•Train teams on knowledge management and process harmonization
•Deliver defined services and act as 1st escalation level for Genesys tool issues
•Identify, charter and manage Process Improvement projects including communication and recognition
•Constantly monitor and report on progress of the project to all stakeholders
•Present reports defining project progress, problems and solutions
•Implement and manage project changes and interventions to achieve project outputs
•Recommend process standards to ensure consistent methodology and standardize organization requirements
•Provide coaching assistance for employees internal Six Sigma training
•Provide and guide process mapping and other related process documentation for project implementations
•Develop and maintain reports including statistical analysis that enable the management to continuously identify potential performance improvements and operational excellence.
•HR Professional with at least 3-5 years of thorough experience in the field.
•Has worked in the HR Shared Service or BPO industry
•Computer, Business, Management graduate preferred
•Can work with minimal supervision
•MS Excel, Word, Lotus notes, SAP and general computer skills required
•Focuses on desired results and sets and achieves challenging goals
•Works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results
•Delivers clear, effective communication and takes responsibility for understanding others
Responsibilities:
•Organize, manage, communicate, monitor and control transition-related activities (timing, responsibilities, staffing) to Regional Shared Service Centers
•Train teams on knowledge management and process harmonization
•Deliver defined services and act as 1st escalation level for Genesys tool issues
•Identify, charter and manage Process Improvement projects including communication and recognition
•Constantly monitor and report on progress of the project to all stakeholders
•Present reports defining project progress, problems and solutions
•Implement and manage project changes and interventions to achieve project outputs
•Recommend process standards to ensure consistent methodology and standardize organization requirements
•Provide coaching assistance for employees internal Six Sigma training
•Provide and guide process mapping and other related process documentation for project implementations
•Develop and maintain reports including statistical analysis that enable the management to continuously identify potential performance improvements and operational excellence.
| How to apply: | Please send your most updated CV in MS Word format through email |
| Company: | HR Career Hub |
| Contact: | Cyndy Baloy |
| Phone: | 412-6116 or 413-8336 local 105 |
| Email: | recruitment@hrcareerhub.com |
