JOB DESCRIPTION:
• Process calls to effectively meet customer needs within established productivity goals and turnaround times
• Follow established guidelines in providing customers accurate information using various system tools.
• Meet the service, quality and quantity standards set by Management
• Update client information on the system as required
• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs
• Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction
• Network throughout the organization to engage supporting units in delivering solutions
QUALIFICATIONS:
• Must be 2-yr vocational course graduate or at least 2 years in college, or even high school graduates provided with good to excellent communication skills
• 400 full time positions available.
• Must have strong sense of customer service.
• Must have good comprehension skills.
• Must have the ability to withstand call center pressure.
• Must be willing to work on a shifting schedules.
• Must be willing to start IMMEDIATELY!!!
• Call center experience is an advantage, but not required.
Interested applicants may visit our office or send their resume to:
Stargroup Executive Search, Inc.
2F Mazda Bldg. Chino Roces Ave., Cor. Sabio St., Makati City
(Entrance is the gate between Tokyo Healthlink & Artemis Shop)
Look for Ms. Nica
Direct Line Number:(02)894-2723
Email Address:dpagsisihan@stargroupexecotive.com
Applicants sending resume through email must indicate:
Applicant for “Customer Service Representatives” as subject.
How to apply:send resumes via email or walk-in application
Company:Stargroup Executive Search, Inc.
Contact:Look for Miss Nica
Phone:(02)894-2723
Emnail:dpagsisihan@stargroupexecotive.com
